Return Policy
For courier or post returns, please ensure you complete and enclose the returns slip with the items you are returning. A daytime telephone number and email address is required in case we need to contact you about the return.
If you do not have a returns slip, please email jim@xendurance.com and this will be emailed to you.
Please make sure to include your order number on your returns slip – we cannot process your refund without it.
If you do not have a returns slip and are unable to download or print one, please include a letter with your return containing the following information:
- Your full name
- Order number
- Address
- Email address
- Daytime telephone number
- What you are returning and why
- Your customer number (if possible)
Make sure your items are securely wrapped and return to the following address:
Returns Department UK
Xendurance Europe Limited
5 Hutchcombe Farm Close
Oxford
OX2 9HG
UK
Returns Department EU
Xendurance Europe Limited
Stirlingweg 12
5466 AV Veghel
The Netherlands
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Once your parcel has been received by our team it can take up to five days to process your return. Returns are dealt with in the order in which they are received, so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.
You will be notified via email has soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse.
If you do not receive our email confirmation within 10 days of your order being received at the warehouse, please contact us on +44 (0) 7760 753106 (Monday–Friday 9am to 5pm) so we can investigate.
HAVE YOU RECEIVED MY RETURN?
We will notify you by email once your order has been processed at our warehouse. To check whether your item has been delivered to us, please use the tracking options provided by your chosen delivery service.
The Return Policy was last updated on 18th March 2021.